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A responsible framework

Gaming is an art of living provided you remain its master. Here is what helps you do so.

Our principle

Every page recalls the ban on minors and refers to begambleaware.org. One plays only with what one can spare, and never tries to win losses back.

What the house places at your disposal

  • Self-exclusion by e-mail, effective within 24 hours, six months at least.
  • A seven-day break.
  • An overview of your playing time and transactions.
  • Youth-protection advice: secure devices and login details.

When to stop for a moment

It is time for a break if you:

  • play longer or for more than planned;
  • borrow or put off bills in order to play;
  • get irritated at the thought of stopping;
  • hide how you play.

Whom to talk to

Independent organisations listen free of charge and discreetly:

  • GamCare — gamcare.org.uk
  • Gambling Therapy — gamblingtherapy.org
  • Gamblers Anonymous — gamblersanonymous.org
  • BeGambleAware — begambleaware.org

Requesting a limit or exclusion

Write from the account's address to support@luckyboom.com or go through the chat; the exclusion takes effect within 24 hours.

  • GamCare — gamcare.org.uk
  • Gambling Therapy — gamblingtherapy.org
  • Gamblers Anonymous — gamblersanonymous.org
  • BeGambleAware — begambleaware.org

How to request a limit or exclusion

Write to support@luckyboom.com from your registered email address, or use the 24/7 live chat. Exclusion requests are acted on within 24 hours.